1. Who We Are

Caerus Plumbing is a plumbing and heating services business based in Carrigaline, Co. Cork, Ireland. We operate the website caerusplumbing.ie and are the data controller responsible for your personal data.

2. What Data We Collect

We collect the following types of personal data:

Information you provide directly

• Your name
• Email address
• Phone number
• Your location or address (for quoting and job purposes)
• Any description of your plumbing or heating issue submitted via our contact form

Information collected automatically

• IP address
• Browser type and version
• Pages visited and time spent on the site
• Referral source (how you found our website)

This technical data is collected via cookies and analytics tools (see Section 6) and does not identify you personally.

3. How We Use Your Data

We use the personal data you provide to:

• Respond to your enquiry or quote request
• Arrange and carry out plumbing or heating work
• Contact you about an existing job or booking
• Send a follow-up if you requested a callback

We use automatically collected data to:

• Understand how visitors use our website
• Improve site content and performance
• Monitor for security issues

We do not use your data for marketing without your explicit consent, and we do not sell or rent your personal information to any third party.

4. Legal Basis for Processing

Under GDPR, we rely on the following legal bases:

• Contract performance — processing your data is necessary to respond to a quote request or booking.
• Legitimate interests — we have a legitimate interest in understanding how our website is used and in responding to general enquiries.
• Legal obligation — where required by Irish or EU law.

5. How Long We Keep Your Data

• Contact and enquiry records: up to 2 years from last contact
• Customer job records: up to 7 years (required for tax and legal compliance)
• Website analytics data: typically 14 months, as set by Google Analytics

When data is no longer needed, it is securely deleted.

6. Cookies

Our website uses cookies — small text files stored on your device. We use:

• Essential cookies — required for the website to function (e.g. contact forms).
• Analytics cookies — Google Analytics, to understand site usage. Data is anonymised where possible.

You can control cookies through your browser settings. See our Cookie Policy for full details.

7. Third Parties

We may share your data with trusted third parties in limited circumstances:

• Google Analytics — for website analytics
• Email service providers — to deliver form notification emails
• Job management software — where we use tools to manage bookings, your submitted details may be stored in that system

All third parties are required to handle your data securely and only for the purposes we specify.

8. Your Rights

Under GDPR, you have the right to:

• Access — request a copy of the personal data we hold about you
• Rectification — ask us to correct inaccurate data
• Erasure — request deletion of your data in certain circumstances
• Restriction — ask us to limit how we process your data
• Portability — receive your data in a portable format
• Object — object to processing based on legitimate interests

To exercise any of these rights, contact us at info@caerusplumbing.ie. We will respond within 30 days. You also have the right to lodge a complaint with the Data Protection Commission (DPC).

9. Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. Our website uses HTTPS encryption for all data in transit.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the effective date at the top of this page.

11. Contact Us